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Shipping & Returns

SHIPPING

Can I order from overseas?

Yes, we can deliver to anywhere in Europe. Just place your order as normal; the delivery cost is £7.50. 

How long will my order take to arrive?

We aim to dispatch all orders within 24 hours. All UK orders are sent via the Amazon Fulfilment Program, so should take 1-2 business days. For Europe, you can expect to receive your garment within 4 business days.

Will I need to sign for the item?

Garments are tightly packed and can fit through most standard letterboxes, so no, you shouldn’t need to sign for them!

There’s a problem with my order?

If you have received an incorrect or faulty item then please click here info@lovekimono.com to email our customer services team. We aim to respond to all enquiries within 24 hours.

You have the right to cancel your order within 30 days of receipt (see returns policy below).

 

RETURNS POLICY

We offer a full refund on all items returned in their original packaging and condition within 30 days of receipt.

How do I return an item?

Notify us at info@lovekimono.com and post the garment to:

20 Southwold Mansions,
London,
W9 2LE
United Kingdom.

We will process your refund on the following business day from when we receive the returned item.

 

ORDERING & PAYMENT

How are payments processed? Is it secure?

LoveKimono.com only collects the details neccesary to fulfill your order (contact details & shipping address). These are collected on our encrpyted order form and stored securely on our systems until your order is fulfilled.

We do not collect any of your payment or credit card details, this is handled entirely by Paypal, on their own secure website. 

International Payments?

Payments are processed in Great British Pound Sterling (GBP). Please refer to your bank for details on rates and charges.